How FinFare Fixed a Two-Month Payroll Crisis
Their payroll provider was two months behind. Employees were losing trust. They needed a fix - not in weeks, but now.
The Situation
FinFare is building the future of intelligent banking - AI-powered financial ecosystem solutions for personal and commercial use. In March 2022, they closed a $20M seed round to accelerate their mission.
Then their payroll provider broke.
Repeated processing errors left FinFare’s Taiwan-based employees unpaid - not for days, but for two months. The provider couldn’t explain why. They couldn’t give a timeline. They just kept passing the buck to their subcontractors.
FinFare’s CFO was stuck in an endless loop of unproductive phone calls, escalations that went nowhere, and a team that was understandably losing patience.
The Challenge
This wasn’t a minor administrative hiccup. It was a trust crisis:
Employee morale collapse. How do you ask someone to give 100% when you can’t even pay them on time? FinFare risked losing key team members at a critical growth stage.
Legal exposure. Two months of unpaid wages creates compliance problems. Taiwan has strict labor laws. The longer this dragged on, the higher the risk.
Vendor dysfunction. FinFare’s provider had outsourced to subcontractors who had outsourced to other subcontractors. Nobody owned the problem. Nobody could fix it.
Leadership distraction. Instead of building product and closing customers, FinFare’s leadership was managing a payroll fire drill.
The Approach
FinFare needed to move fast. They transitioned their Taiwan-based employees to Worca’s Employer of Record (EOR) services - a single platform with in-house payroll processing. No subcontractors. No finger-pointing.
The switch provided:
- Accurate electronic pay slips in local currency
- Tax withholding and compliance handled automatically
- Timely tax filing without manual intervention
- PTO and expense management in one dashboard
- Time and attendance tracking for hourly staff
- Employee self-service portal to reduce HR inquiries
One provider. One platform. One point of accountability.
The Results
Key Outcomes
- 100% employee retention through the crisis
- Zero further payroll issues - accurate, on-time, every time
- No legal complications from the prior delays
- Hours of leadership time recovered per week
- Unlimited scalability for future hires without provider changes
FinFare retained every employee. They avoided legal trouble. And they got their CFO back to doing CFO work instead of chasing down payroll vendors.
The platform scales with them. As FinFare grows their Taiwan operation, they add seats without negotiating new contracts or worrying about provider capacity limits.
Why It Worked
Two reasons:
In-house operations. We don’t outsource payroll to subcontractors. When something needs fixing, we fix it. No escalation chains. No blame games.
Responsive support. FinFare has a dedicated account manager who picks up the phone. Not a ticketing system. Not a chatbot. A human who knows their account.
Payroll is supposed to be invisible. When you’re spending leadership time on payroll, something is deeply broken. FinFare’s old provider made payroll a crisis. Worca made it disappear.
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